Delivery of Veterans Benefits And Services By the Pittsburgh Regional Office An

Cover Delivery of Veterans Benefits And Services By the Pittsburgh Regional Office An
Delivery of Veterans Benefits And Services By the Pittsburgh Regional Office An
United States Congress House Committee On Veter
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1% in 1992. This amounts to a larger workload in adjudications. Currently there are 25 adjudicators on the roster; however, there are less people working actually on claims. One is a Congressional liaison, one performs educational work and five are trainees. It is our firm belief that more adjudicators need to be hired and an ongoing educational and training program needs to be instituted. Not only does it take months to hire additional personnel but it takes a minimum of two years on the job b...efore an individual has sufficient training and experience to become fully productive. The net result of inadequate staffing and training has resulted in more mistakes. The employees assigned to adjudication should do only adjudication.
To assist the adjudicators in becoming more efficient, there is a need to modernize the computer and backup systems. Computer compatability between the Regional Office and the VA hospitals is a must and should be a nurt\ber one priority.
It is imperative that VBA managers be able to accurately measure both the quantity of work accomplished and the quality of that work.


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