Implementation As a Process of Change a Framework And Empirical Study
Implementation As a Process of Change a Framework And Empirical Study
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Of these, the first two were expected. The third result, however, was quite unexpected, and we shall turn to it first. Our data indicate that consultants are much less likely to view a project as unsuccessful than are clients. We must point out that none of the projects we have looked at are failures in the sense of not being used. All were installed and were used for some period (in fact, we know of only one system which was not being used at the time the data for this study were collected). T...hus, the measure of project success is consider- ably more stringent than the simple criterion of system use. This measure, user satisfaction with project outcomes, is far more appropriate to the "service" orientation which we have suggested is necessary for effective MS implementation than would be the system use criterion (which suggests a "product" view of implementation). Apparently, however, many consult- ants do not operate in this service mode and are unable (or unwilling) to recognize when a client is dissatisfied with a project even though he is using the system.
What to read after Implementation As a Process of Change a Framework And Empirical Study?
You can find similar books in the "Read Also" column, or choose other free books by Michael Jay Ginzberg to read onlineMoreLess
To quickly assess the difficulty of the text, read a short excerpt:
Of these, the first two were expected. The third result, however, was quite unexpected, and we shall turn to it first. Our data indicate that consultants are much less likely to view a project as unsuccessful than are clients. We must point out that none of the projects we have looked at are failures in the sense of not being used. All were installed and were used for some period (in fact, we know of only one system which was not being used at the time the data for this study were collected). T...hus, the measure of project success is consider- ably more stringent than the simple criterion of system use. This measure, user satisfaction with project outcomes, is far more appropriate to the "service" orientation which we have suggested is necessary for effective MS implementation than would be the system use criterion (which suggests a "product" view of implementation). Apparently, however, many consult- ants do not operate in this service mode and are unable (or unwilling) to recognize when a client is dissatisfied with a project even though he is using the system.
What to read after Implementation As a Process of Change a Framework And Empirical Study?
You can find similar books in the "Read Also" column, or choose other free books by Michael Jay Ginzberg to read onlineMoreLess
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