Learning to Implement Enterprise Systems An Exploratory Study of the Dialectic

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Learning to Implement Enterprise Systems An Exploratory Study of the Dialectic
Daniel Robey
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The second possible approach is to simultaneously undertake tlie ERP implementation and changes to business processes. In this approach, members of an organization must not only learn to use new systems, but they must also learn new ways of pertbrming their jobs. This type of change has been called concerted change (Miller and Friesen, 1982) because more things change at once, and it is an example of tight coupling between technical and organizational change (Mitchell and Zmud, 1999).
The disti
...nction between piecemeal and concerted change is different from the distinction between incremental and radical change (Miller and Friesen, 1982). The latter distinction refers to the pace of change, that is, how rapidly changes of any kind are introduced. Firms may proceed at either an incremental or rapid pace whether they are pursuing a piecemeal or a concerted change approach (Miller and Friesen, 1982). Because companies pursuing loosely coupled, piecemeal strategies for implementing ERP may face different learning challenges than those pursuing tightly coupled, concerted strategies, we divided the sample into two groups in order to analyze similarities and differences in how they addressed knowledge barriers.

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