Overview of the User Needs Survey Research Project

Cover Overview of the User Needs Survey Research Project
Overview of the User Needs Survey Research Project
Robert M Alloway
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The response rate by company ranged from 83% to 97%. The response rate by department was 84% for Manufacturing, 86% for Finance, and 92% for Information Systems.
The fact that we were able to use 98% of the questionnaires completed demonstrates that the questions were highly relevant to the managers ' work and insures the integrity of the representative sample.
The responses of the user managers showed sophisticated dis- crimination; where they had negative opinions of one aspect of the I/S dep
...artment, they did not allow that to cast a shadow over other aspects where the I/S department was doing comparatively well. Moreover, user managers did not overrate aspects where the I/S department performed. Comparatively well but could improve.
Initial and subsequent data analysis revealed that the user managers not only took the questionnaire seriously but had sufficient I/S experience to evaluate the managerial issues studied. HISTORY OF THE PROJECT The questionnaire itself was carefully tested at each stage of its development.


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