Software Hot Lines a Preliminary Description
Software Hot Lines a Preliminary Description
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In our eReader you can find the full English version of the book. Read Software Hot Lines a Preliminary Description Online - link to read the book on full screen. Our eReader also allows you to upload and read Pdf, Txt, ePub and fb2 books. In the Mini eReder on the page below you can quickly view all pages of the book - Read Book Software Hot Lines a Preliminary Description
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But although the technical support function is commonplace (and less glamorous than activities like new product development), it raises some provocative problems for managers and organization theorists. It also provides an example of how an ostensibly simple task -- answering phone calls -- can give rise to a wide variety of coordination processes. The purpose of this paper is to create a preliminary description of the software support function that can be used as a basis for future research.
W...hen customers need to know something, vendors try to respond. Each call that comes in is an occasion for a knowledge transfer. For this reason, technical support exemplifies what MachUip (1980) refers to as a "knowledge industry. " With a typical software vendor, it is the function responsible for collecting, storing, distributing and in many cases actually creating the knowledge customers need. To some extent, this quality is shared by a wide range of service functions, from hospitals to travel agencies.
What to read after Software Hot Lines a Preliminary Description?
You can find similar books in the "Read Also" column, or choose other free books by Brian T Pentland to read onlineMoreLess
To quickly assess the difficulty of the text, read a short excerpt:
But although the technical support function is commonplace (and less glamorous than activities like new product development), it raises some provocative problems for managers and organization theorists. It also provides an example of how an ostensibly simple task -- answering phone calls -- can give rise to a wide variety of coordination processes. The purpose of this paper is to create a preliminary description of the software support function that can be used as a basis for future research.
W...hen customers need to know something, vendors try to respond. Each call that comes in is an occasion for a knowledge transfer. For this reason, technical support exemplifies what MachUip (1980) refers to as a "knowledge industry. " With a typical software vendor, it is the function responsible for collecting, storing, distributing and in many cases actually creating the knowledge customers need. To some extent, this quality is shared by a wide range of service functions, from hospitals to travel agencies.
What to read after Software Hot Lines a Preliminary Description?
You can find similar books in the "Read Also" column, or choose other free books by Brian T Pentland to read onlineMoreLess
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