Strategic Business Plan 2007

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They are supported by a number of multi-functional efforts (most often initiative-based) comprised of key performance indicators that are measurable, ensuring the accomplishment of our stated goals/objectives.
1) Focus on Employee Satisfaction Assemble a singularly focused group of individuals that embody the Montana State Fund Vision/Mission. Through their dedication and by their efforts, they will challenge themselves and their colleagues to be the best, personally and professionally, and be
...recognized and rewarded for doing so.
Key Performance Indicators/Functional Support Career Development Employee Opinion Survey Follow-Up Succession Planning Training 2) Focus on Customer Satisfaction Listen to our customers and understand their needs. By fulfilling these needs, transform our customer base from users of our products and services into advocates for Montana State Fund, thereby, solidifying our position as insurance carrier of choice for Montana businesses.
Key Performance Indicators/Functional Support Customer Focus Recognition I Reward Customer Service Training YoungWorl

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