Towards a Behavioral Methodology for the Study of Orms Implementation
Towards a Behavioral Methodology for the Study of Orms Implementation
Peter G W Keen
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Exhibit 4 suggests what the curve might have been had the project not raised such high initial expecta- tions (the curve of Exhibit 3 is superimposed in dotted lines): Exhibit 4 expressed satisfaction design implementation usage Even if the researcher is interested only in outputs, his use of a surrogate var- iable such as satisfaction will lead him into likely error if he is unaware of the impact of the users' initial expectations. If all measurements are taken at point Z in Exhibit 3, then it... is true that the fluctuations - and the contin- gencies - have resolved themselves; there are in fact a number of excellent studies that work from a post facto viewpoint, using "hard" variables and large samples (the Northwestern group, under Radnor^Rubinstein et al have, on the whole, worked from that approach, and their conclusions are unassailable) 1^. However, the behavioral study that uses a single setting runs immense risks of downright -16- error unless the dimensions and flows of the process have been identified, even if only in broad outline.
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